You can also email them your query or issue, they will reply to your email within a few hours. They have a live chat option available on their website, to chat with an agent you need to enter your name and email first, the waiting time is around a couple of minutes. They gave me my time to ask my question and explained to me everything as simply as possible. Their team is very professional, patient, and knowledgeable. This is why while writing this review I contacted Hide my ass’s customer support team with my made-up queries, I was quite impressed with the way their customer support team handles every query. Customer Support-Ĭustomer support is the most important factor, you may have the best product in the market, but if your customer support is poor then your business will never grow. It is also compatible with Windows, iOS, and Linux. If you are using HideMyAss then you don’t have to worry about compatibility, as it is compatible with personal computers, routers, mobile devices that support PPTP or OpenVPN. Compatibility-Ĭompatibility of different devices is very important a VPN which is not compatible with different devices and operating system is of no use. They keep these data for 3 months and delete it afterward, in case of spam and fraud they keep the logs for a longer period of time.
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